Service
Stair Lift Repair and Service
Heartland repairs and maintains stair lifts across our Missouri service area. AmeriGlide and Harmar are our primary service brands; other brands, and lifts installed by other companies, are reviewed case by case. A visit within 72 hours may be possible, depending on workload and availability; timing must be confirmed and may be longer. If anyone is hurt or in danger, call 911 first.
What we can help with
- Lifts that have stopped, beep or move intermittently
- Battery replacement, depending on stock
- Parts, depending on stock and model
- Periodic maintenance on the manufacturer's schedule for your model
When you call, have ready
- Make and model (usually on a label on the carriage or rail)
- Who installed it and roughly when
- What it's doing — or not doing — and any error display
- Photos, if you can take them safely
Timing and fees
A visit within 72 hours may be possible, depending on workload and availability; timing must be confirmed and may be longer. Evening and weekend visits depend on technician availability and carry an extra fee.
Please don't
- Bypass or tape down any safety switch or sensor
- Open covers or attempt electrical repairs
- Keep using a lift that is making grinding noises or moving unevenly
Common questions
- Do you repair stair lifts you didn't install?
- Our primary service brands are AmeriGlide and Harmar. Other brands and lifts installed by other companies are reviewed case by case — tell us the make and model when you call.
- How fast can you come if my lift stops working?
- A visit within 72 hours may be possible, depending on workload and availability; timing must be confirmed and may be longer. Evening or weekend visits depend on technician availability and carry an extra fee.
- What can I check before calling for service?
- Only simple, manufacturer-approved checks: make sure the lift is plugged in or parked on its charging point, the key switch is on, and nothing is blocking the rail or footrest. Don't bypass safety switches or attempt electrical repairs.
- Do stair lifts need maintenance?
- Yes. Maintenance visits are available; the recommended schedule depends on the manufacturer and model. Parts and batteries are available depending on stock.
- What should I do if someone is hurt or stuck on the stairs?
- If anyone is in danger or injured, call 911 immediately — don't wait to reach us. For a lift that has stopped with no one at risk, call (314) 605-0853.
Take the First Step Toward a Safer Home
Request an in-home assessment. Rick measures your staircase and explains which lift fits — free within the qualifying 40-mile service radius.