Privacy and Data Handling

When you send an inquiry or request an assessment time, we store your name, phone number, email address, the town or city you give us, anything you type in the message field, the page you submitted from, and the date and time you agreed to be contacted. For assessment requests we also store the 60-minute time you asked for and whether it is pending, approved, declined or cancelled.

Our staff may add internal notes and follow-up dates to your record so we can handle your request.

To limit repeated submissions, we keep a scrambled (hashed) form of your email address with the time of each submission. We don't store your IP address with your request.

Please don't put medical, health or financial details in the message field. We can't prevent anyone from typing them in, so anything written there is stored with the rest of your request. We talk through what matters for your staircase in person.

We use your details to reply to you, review and arrange your assessment, and follow up about your stair lift. We don't sell your details or share them for anyone else's marketing.

• Website hosting and database: the site and the records described above are hosted on Lovable Cloud.
• Email: notification emails are sent through Resend. Automatic notification emails are currently switched off, so you will hear from us by phone or by a personal email.
• Calendar: when a requested time is approved, an entry with your name, phone number and the visit time is added to Heartland's Google Calendar.

The public pages don't use advertising trackers. Staff sign-in for the admin area uses browser storage to keep the session; visitors don't need an account.

Each inquiry and assessment request is marked to be kept for 24 months from when you send it. Removal after that point is done by our staff, not automatically, so a record may remain until the next cleanup.

Email rick@heartlandstairlift.com or call (314) 605-0853 to ask what we hold about you, to correct it, or to have your record deleted.

Questions about this page can go to the same contact details. See also our accessibility statement.