Stair Lift Frequently Asked Questions

Questions and answers

How much does a stair lift cost?

Basic straight stair lift installations start at $4,995 plus sales tax, including delivery and standard installation. Curved, outdoor and specialty lifts are priced after measuring.

Is the in-home assessment free?

Assessments are free within the qualifying 40-mile service radius. Beyond 40 miles, a $75 assessment fee applies and is credited toward your lift purchase. Eligibility and distance are confirmed for each address when you request a visit.

What happens at an assessment, and how long does it take?

Rick measures the staircase, checks power and parking positions, talks through how the lift will be used, and explains the options. The visit itself usually takes 15 to 30 minutes.

How long until my stair lift is installed?

A typical straight lift is supplied and installed in about 7 to 10 days, subject to availability. Curved lifts take roughly 8 to 10 weeks because the rail is made for your staircase.

My stairs have a landing. Do I need a curved lift?

Often, but not always. A curved rail can run continuously around a landing. Some homes instead use two straight lifts with a transfer at the landing, which only works if the rider can transfer safely — that has to be judged in person.

Will a stair lift damage my walls or stairs?

The rail mounts to the stair treads, not the wall. Mounting leaves screw holes in the treads if the lift is removed later, and carpet under the brackets may compress or be marked.

Can other people still use the stairs?

Usually. The seat, arms and footrest fold when parked. How much walking width remains depends on your staircase and is measured during the assessment.

Does a stair lift work during a power outage?

Battery-powered models can keep running during an outage for a limited time, depending on battery charge and condition. The Rubex AC runs on household power and will not operate without it.

What brand of stair lifts do you sell?

Heartland sells and installs AmeriGlide stair lifts. Models include the Rave and Rave 2 straight lifts (with a folding-track rail option), the Rave Outdoor, the Rave HD and the Rubex AC cable lift. Curved lifts are also available; the exact curved model is confirmed in the written quote.

Do you sell used or refurbished stair lifts?

Yes, alongside new units. Used lifts are inspected, cleaned, sanitized and tested in our warehouse before they are offered.

Do you rent stair lifts?

Not at this time. Rentals and rent-to-own are not currently offered. Refurbished lifts are a lower-cost option to ask about.

Do you repair stair lifts you didn't install?

Our primary service brands are AmeriGlide and Harmar. Other brands and lifts installed by other companies are reviewed case by case — tell us the make and model when you call.

How fast can you come if my lift stops working?

A visit within 72 hours may be possible, depending on workload and availability; timing must be confirmed and may be longer. Evening or weekend visits depend on technician availability and carry an extra fee.

What warranty comes with a stair lift?

There are two separate parts. The manufacturer's warranty covers the equipment and varies by model, so we don't quote one blanket term — the model-specific written terms come with your quote. Heartland separately provides one year of free labor and service on its installations; service fees apply after the first year.

Do you offer financing?

Financing may be available, subject to credit qualification. Rates, fees and terms vary — contact Rick to talk it through. There is no online application on this site.

Does Medicare cover stair lifts?

Original Medicare generally does not. Medicare's national durable medical equipment list treats elevators and similar home equipment as non-covered, though Medicare Advantage plans can differ — check with your plan.

Which areas do you serve?

Missouri only, including St. Louis, St. Charles, Warren, Lincoln, Franklin, Jefferson, Washington, Montgomery, Gasconade, Crawford, Phelps, Maries, Osage, Cole, Callaway, Boone, Camden, Miller and Morgan counties.

Who is Heartland Stair Lift?

Heartland Stair Lift (Heartland Stairlift LLC) is an independent, two-person family business founded in 2026 by Rick Neiheiser and based in Gasconade, Missouri.

What should I do if someone is hurt or stuck on the stairs?

If anyone is in danger or injured, call 911 immediately — don't wait to reach us. For a lift that has stopped with no one at risk, call (314) 605-0853.