What to expect
The Stair Lift Installation Process, Step by Step
It starts with a short in-home assessment (usually 15 to 30 minutes), then a written quote. Once you approve it and pay the deposit, a typical straight lift is supplied and installed in about 7 to 10 days; the installation itself takes 4 to 6 hours. Curved lifts take about 8 to 10 weeks because the rail is manufactured for your stairs.
Content updated
1. Request an assessment
Request a weekday time online or by phone. Rick confirms requests personally, generally within 48 hours — a request isn't confirmed until you hear back.
2. The visit
- Measure the staircase and the space at the top and bottom
- Check where the nearest outlet is
- Talk about who will use the lift and how
- Explain the options and answer questions
3. Written quote and deposit
You get a written scope and price, valid for 30 days. A 50% deposit orders the equipment; the balance is due when installation is complete.
4. Installation day
- Floors are protected and the work area is cleaned up afterward
- The rail is fastened to the stair treads, not the wall
- Operation, charging and safety features are tested
- The household is shown how to use the lift and gets printed instructions
- Follow-up after installation
Can it be faster?
Same-day or expedited installation is sometimes possible when a suitable unit is in stock and Rick approves it. It's never guaranteed and may add cost.
Common questions
- What happens at an assessment, and how long does it take?
- Rick measures the staircase, checks power and parking positions, talks through how the lift will be used, and explains the options. The visit itself usually takes 15 to 30 minutes.
- How soon can I get an assessment?
- Usually within about a week. Assessment requests are taken Monday through Friday, 9:00 AM to 7:00 PM; weekend visits are only by approved special arrangement. Every requested time must be approved by Rick or the Heartland team before it is confirmed, generally within 48 hours.
- How long until my stair lift is installed?
- A typical straight lift is supplied and installed in about 7 to 10 days, subject to availability. Curved lifts take roughly 8 to 10 weeks because the rail is made for your staircase.
- What happens on installation day?
- A straight installation typically takes 4 to 6 hours. We protect floors, clean up, test operation, charging and safety features, then train the household and leave printed instructions, followed by a follow-up check.
Get started
Book an appointment
Request an in-home stair lift assessment. Your visit time is confirmed only after Rick or the team approves it.
Loading calendar…
Take the First Step Toward a Safer Home
Request an in-home assessment. Rick measures your staircase and explains which lift fits — free within the qualifying 40-mile service radius.